|
Sign In to gain access to subscriptions and/or personal tools.
|
Virtual Teams: What Do We Know and Where Do We Go From Here?
Luis L. Martins
Georgia Institute of Technology, College of Management, 800 West Peachtree Street NW, Atlanta, GA 30332-0520, USAluis.martins{at}mgt.gatech.edu
Lucy L. Gilson
Department of Management, School of Business, University of Connecticut, 2100 Hillside Road, Unit 1041, Storrs, CT 06269-1041, USAlucy.gilson{at}business.uconn.edu
M. Travis Maynard
Department of Management, School of Business, University of Connecticut, 2100 Hillside Road, Unit 1041, Storrs, CT 06269-1041, USAtravis.maynard{at}business.uconn.edu
In this paper, we review the research on virtual teams in an effort to assess the state of the literature. We start with an examination of the definitions of virtual teams used and propose an integrative definition that suggests that all teams may be defined in terms of their extent of virtualness. Next, we review findings related to team inputs, processes, and outcomes, and identify areas of agreement and inconsistency in the literature on virtual teams. Based on this review, we suggest avenues for future research, including methodological and theoretical considerations that are important to advancing our understanding of virtual teams.
References
- Ahuja, M., & Galvin, J. 2003. Socialization in virtual groups. Journal of Management, 29: 161185.[Abstract]
- Aiello, J. R., & Kolb, K. J. 1995. Electronic performance monitoring and social context: Impact on productivity and stress. Journal of Applied Psychology, 80: 339353.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Alge, B. J., Wiethoff, C., & Klein, H. J. 2003. When does the medium matter? Knowledge-building experiences and opportunities in decision-making teams. Organizational Behavior and Human Decision Processes, 91: 2637.[CrossRef][Web of Science]
- Andres, H. P. 2002. A comparison of face-to-face and virtual software development teams. Team Performance Management, 8: 3948.[CrossRef]
- Aubert, B. A., & Kelsey, B. L. 2003. Further understanding of trust and performance in virtual teams. Small Group Research, 34: 575618.[Abstract/Free Full Text]
- Baker, G. 2002. The effects of synchronous collaborative technologies on decision making: A study of virtual teams. Information Resources Management Journal, 15: 7993.
- Bell, B. S., & Kozlowski, S. W. J. 2002. A typology of virtual teams. Group & Organization Management, 27: 1449.
- Bhappu, A. D., Griffith, T. L., & Northcraft, G. B. 1997. Media effects and communication bias in diverse groups. Organizational Behavior and Human Decision Processes, 70: 199205.[CrossRef][Web of Science]
- Bhappu, A. D., Zellmer-Bruhn, M., & Anand, V. 2001. The effects of demographic diversity and virtual work environments on knowledge processing in teams. Advances in the Interdisciplinary Study of Work Teams, 8: 149165.
- Bikson, T., & Eveland, J. D. 1990. The interplay of work group structures and computer support. In J. Galegher, R. Kraut, & C. Egido (Eds.), Intellectual teamwork: Social and technological foundations of cooperative work. Hillsdale, NJ: Lawrence Erlbaum.
- Blackburn, R., Furst, S. A., & Rosen, B. 2003. Building a winning virtual team: KSAs, selections, training, and evaluation. In C. B. Gibson & S. G. Cohen (Eds.), Virtual teams that work: Creating conditions for virtual team effectiveness. San Francisco: Jossey-Bass.
- Bordia, P., DiFonzo, N., & Chang, A. 1999. Rumor as group problem solving: Development patterns in informal computer-mediated groups. Small Group Research, 30: 828.[Medline]
[Order article via Infotrieve]
- Bouas, K. S., & Arrow, H. 1996. The development of group identity in computer and face-to-face groups with membership change. Computer Supported Cooperative Work, 4: 153178.[CrossRef]
- Burgoon, J. K., Bonito, J. A., Ramirez, A., Jr., Dunbar, N. E., Kam, K., & Fischer, J. 2002. Testing the interactivity principle: Effects of mediation, propinquity, and verbal and nonverbal modalities in interpersonal interaction. Journal of Communication, 52: 657677.[CrossRef][Web of Science]
- Cappel, J. J., & Windsor, J. C. 2000. Ethical decision making: A comparison of computer-supported and face-to-face group. Journal of Business Ethics, 28: 95107.[CrossRef]
- Carlson, J. R., & Zmud, R. W. 1999. Channel expansion theory and the experiential nature of media richness perceptions. Academy of Management Journal, 42: 153170.[CrossRef][Web of Science]
- Cascio, W. F. 2000. Managing a virtual workplace. Academy of Management Executive, 14: 8190.[Web of Science]
- Chidambaram, L. 1996. Relational development in computer-supported groups. MIS Quarterly, 20: 143165.
- Connolly, T., Jessup, L. M., & Valacich, J. S. 1990. Effects of anonymity and evaluative tone on idea generation in computer-mediated groups. Management Science, 36: 689703.
- Coutu, D. L. 1998. Trust in virtual teams. Harvard Business Review, 76: 2021.
- Cramton, C. D. 2001. The mutual knowledge problem and its consequences for dispersed collaboration. Organization Science, 12: 346371.[Abstract/Free Full Text]
- Cramton, C. D. 2002. Finding common ground in dispersed collaboration. Organizational Dynamics, 30: 356367.[CrossRef]
- Cramton, C. D., & Orvis, K. L. 2003. Overcoming barriers to information sharing in virtual teams. In C. B. Gibson & S. G. Cohen (Eds.), Virtual teams that work: Creating conditions for virtual team effectiveness: 214230. San Francisco: Jossey-Bass.
- Daft, R. L., & Lengel, R. H. 1984. Information richness: A new approach to managerial behavior and organization design. Research in Organizational Behavior, 6: 191233.[Web of Science]
- Daly, B. L. 1993. The influence of face-to-face versus computer-mediated communication channels on collective induction. Accounting, Management, and Information Technology, 3: 122.
- de Lisser, E. 1999. Update on small business: Firms with virtual environments appeal to workers. Wall Street Journal, B2.
- Driscoll, J. W. 1978. Trust and participation in organizational decision making as predictors of satisfaction. Academy of Management Journal, 21: 4456.[CrossRef][Web of Science]
- Driskell, J. E., Radtke, P. H., & Salas, E. 2003. Virtual teams: Effects of technological mediation on team performance. Group Dynamics: Theory, Research, and Practice, 7: 297323.[CrossRef]
- Dubrovsky, V., Kiesler, S., & Sethna, B. 1991. The equalization phenomenon: Status effects in computer-mediated and face-to-face decision making groups. Human Computer Interaction, 6: 119146.[CrossRef]
- El-Shinnawy, M., & Vinze, A. S. 1998. Polorization and persuasive argumentation: A study of decision making in group settings. MIS Quarterly, 22: 165198.[CrossRef][Web of Science]
- Feldman, M. S. 1987. Electronic mail and weak ties in organizations. Office: Technology and People, 3: 83101.
- Finholt, T., & Sproull, L. S. 1988. Electronic groups at work. Organization Science, 1: 4161.
- Gallupe, R., Dennis, A., Cooper, W., Valacich, J., Bastianutti, L., & Nunamaker, J., Jr. 1992. Electronic brainstorming and group size. Academy of Management Journal, 35: 350369.[CrossRef]
- Gefen, D., & Straub, D. W. 1997. Gender differences in the perception and use of e-mail: An extension to the technology acceptance model. MIS Quarterly, 21: 389400.[CrossRef][Web of Science]
- Gersick, C. J. G. 1988. Time and transition in work teams: Toward a new model of group development. Academy of Management Journal, 31: 941.[CrossRef][Web of Science]
- Gibson, C. B., & Cohen, S. G. 2003. Virtual teams that work: Creating conditions for virtual team effectiveness. San Francisco: Jossey-Bass.
- Gonzalez, M. G., Burke, M. J., Santuzzi, A. M., & Bradley, J. C. 2003. The impact of group process variables on the effectiveness of distance collaboration groups. Computers in Human Behavior, 19: 629648.
- Graetz, K. A., Boyle, E., Kimble, C., Thompson, P., & Garloch, J. 1998. Information sharing in face-to-face, teleconferencing and electronic chat groups. Small Group Research, 29: 714743.[Abstract]
- Griffith, T. L., & Neale, M. A. 2001. Information processing in traditional, hybrid, and virtual teams: From nascent knowledge to transactive memory. Research in Organizational Behavior, 23: 379421.[CrossRef]
- Griffith, T. L., Sawyer, J. E., & Neale, M. A. 2003. Virtualness and knowledge in teams: Managing the love triangle of organizations, individuals, and information technology. MIS Quarterly, 27: 265287.[Web of Science]
- Guzzo, R. A., & Dickson, M. W. 1996. Teams in organizations: Recent research on performance and effectiveness. Annual Review of Psychology, 47: 307338.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Hackman, J. R., & Morris, C. G. 1975.Group tasks, group interaction process, and group performance effectiveness: A review and proposed integration. In L. Berkowitz (Ed.), Advances in experimental social psychology: Vol. 8. 4599. San Diego, CA: Academic Press.
- Handy, C. 1995. Trust and the virtual organization. Harvard Business Review, 73: 4050.[Web of Science]
- Harrison, D. A., Price, K. H., & Bell, M. P. 1998. Beyond relational demography: Time and the effects of surface- and deep-level diversity on work group cohesion. Academy of Management Journal, 41: 96107.[CrossRef][Web of Science]
- Hedlund, J., Ilgen, D. R., & Hollenbeck, J. R. 1998. Decision accuracy in computer-mediated versus face-to-face decision-making teams. Organizational Behavior and Human Decision Processes, 76: 3047.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Hiltz, S. R., Johnson, K., & Turoff, M. 1986. Experiments in group decision making: Communication process and outcome in face-to-face versus computerized conferences. Human Communication Research, 13: 225252.[CrossRef][Web of Science]
- Hinds, P., & Kiesler, S. 1995. Communication across boundaries: Work, structure, and use of communication technologies in a large organization. Organization Science, 6: 373393.[Abstract/Free Full Text]
- Hollingshead, A. B. 1996. Information suppression and status persistence in group decision making. Human Communication Research, 23: 193219.[CrossRef][Web of Science]
- Hollingshead, A. B. 1998. Retrieval processes in transactive memory systems. Journal of Personality and Social Psychology, 74: 659671.[CrossRef][Web of Science]
- Hollingshead, A. B., McGrath, J. E., & OConnor, K. M. 1993. Group task performance and communication technology: A longitudinal study of computer-mediated versus face-to-face work groups. Small Group Research, 24: 307333.[Abstract]
- Huang, W. W., Wei, K. K., Watson, R. T., & Tan, B. C. Y. 2002. Supporting virtual team-building with a GSS: An empirical investigation. Decision Support Systems, 34: 359367.[CrossRef]
- Jarvenpaa, S. L., Knoll, K., & Leidner, D. E. 1998. Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems, 14: 2964.
- Jarvenpaa, S. L., & Leidner, D. E. 1999. Communication and trust in global virtual teams. Organization Science, 10: 791815.[Abstract/Free Full Text]
- Jarvenpaa, S. L., Rao, V. S., & Huber, G. P. 1988. Computer support for meetings of groups working on unstructured problems: A field experiment. MIS Quarterly, 12: 645666.[CrossRef]
- Jehn, K. A., & Mannix, E. A. 2001. The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44: 238251.[CrossRef][Web of Science]
- Jessup, L. M., & Tansik, D. A. 1991. Decision making in an automated environment: The effects of anonymity and proximity group decision support system. Decision Sciences, 22: 266279.[CrossRef][Web of Science]
- Johnson, S. D., Suriya, C., Yoon, S. W., Berrett, J. V., & La Fleur, J. 2002. Team development and group processes of virtual learning teams. Computers and Education, 39: 379393.[CrossRef]
- Kanawattanachai, P., & Yoo, Y. 2002. Dynamic nature of trust in virtual teams. Journal of Strategic Information Systems, 11: 187213.[CrossRef][Web of Science]
- Kayworth, T., & Leidner, D. 2000. The global virtual manager: A prescription for success. European Management Journal, 18: 183194.[CrossRef]
- Kiesler, S., Siegel, J., & McGuire, T. W. 1984. Social psychological aspects of computer-mediated communication. American Psychologist, 39: 11231134.[CrossRef]
- Kirkman, B. L., & Rosen, B. 1999. Beyond self-management: Antecedents and consequences of team empowerment. Academy of Management Journal, 42: 5874.[CrossRef][Web of Science]
- Kirkman, B. L., Rosen, B., Tesluk, P. E., & Gibson, C. B. 2004. The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction. Academy of Management Journal, 47(2): 175192.[Web of Science]
- Kozlowski, S., & Bell, B. S. 2003. Work groups and teams in organizations. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology: Vol. 12. 333375. London: Wiley.
- Kramer, R. M., & Brewer, M. B. 1986. Social group identity and the emergence of cooperation in resource conservation dilemmas. In H. Wilke, C. Rutte, & D. M. Messick (Eds.), Experimental studies of social dilemmas: 205234. Franfurt, Germany: Peter Lang.
- Lau, D., & Murnighan, J. K. 1998. Demographic diversity and faultlines: The compositional dynamics of organizational groups. Academy of Management Review, 23: 325340.[CrossRef][Web of Science]
- Lea, M., & Spears, R. 1992. Paralanguage and social perception in computer-mediated communication. Journal of Organizational Computing, 2: 321341.
- Lebie, L., Rhoades, J. A., & McGrath, J. E. 1996. Interaction process in computer-mediated and face-to-face groups. Computer Supported Cooperative Work, 4: 127152.[CrossRef]
- Leenders, R. T., van Engelen, J., & Kratzer, J. 2003. Virtuality, communication, and new product team creativity: A social network perspective. Journal of Engineering and Technology Management, 20: 6992.[CrossRef][Web of Science]
- Lind, M. R. 1999. The gender impact of temporary virtual work groups. IEEE Transactions on Professional Communication, 42: 276285.[CrossRef]
- Lipnack, J., & Stamps, J. 1999. Virtual teams: The new way to work. Strategy & Leadership, 27: 1418.
- Lurey, J. S., & Raisinghani, M. S. 2001. An empirical study of best practices in virtual teams. Information & Management, 38: 523544.[CrossRef]
- Malhotra, A., Majchrzak, A., Carman, R., & Lott, V. 2001. Radical innovation without collocation: A case study at Boeing-Rocketdyne. MIS Quarterly, 25: 229249.
- Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. 2001. A temporally based framework and taxonomy of team processes. Academy of Management Review, 26: 356376.[CrossRef][Web of Science]
- Martins, L. L., Milliken, F. J., Wiesenfeld, B. M., & Salgado, S. R. 2003. Racioethnic diversity and group members experiences: The role of the racioethnic diversity of the organizational context. Group and Organization Management, 28(1): 75106.[CrossRef]
- May, A., & Carter, C. 2001. A case study of virtual team working in the European automotive industry. International Journal of Industrial Ergonomics, 27: 171186.
- Maznevski, M. L., & Chudoba, K. M. 2000. Bridging space over time: Global virtual team dynamics and effectiveness. Organization Science, 11: 473492.[Abstract/Free Full Text]
- McAllister, D. J. 1995. Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38: 2459.[CrossRef][Web of Science]
- McDonough, E. F., III, Kahn, K. B., & Barczak, G. 2001. An investigation of the use of global, virtual, and colocated new product development teams. The Journal of Product Innovation Management, 18: 110120.[CrossRef]
- McLeod, P. L., Baron, R. S., Marti, M. W., & Yoon, K. 1997. The eyes have it: Minority influence in face-to-face and computer-mediated groups. Journal of Applied Psychology, 82: 706718.[CrossRef][Web of Science]
- Montoya-Weiss, M., Massey, A., & Song, M. 2001. Getting it together: Temporal coordination and conflict management in global virtual teams. Academy of Management Journal, 44: 12511262.[CrossRef][Web of Science]
- Morris, S. A., Marshall, T. E., & Rainer, R. K., Jr. 2002. Impact of user satisfaction and trust on virtual team members. Information Resources Management Journal, 15: 2230.
- Mortensen, M., & Hinds, P. J. 2001. Conflict and shared identity in geographically distributed teams. International Journal of Conflict Management, 12: 212238.[CrossRef][Web of Science]
- Nemiro, J. E. 2002. The creative process in virtual teams. Creativity Research Journal, 14: 6983.[CrossRef]
- Nowak, K. L. 2003. Sex categorization in computer mediated communication (CMC): Exploring the utopian promise. Media Psychology, 5: 83103.
- Odenwald, S. 1996. Global work teams. Training & Development, 50: 5457.
- OHara-Devereaux, M., & Johansen, R. 1994. Globalwork. San Francisco: Jossey-Bass.
- Owens, D. A., Neale, M. A., & Sutton, R. I. 2000. Technologies of status management: Status dynamics in e-mail communications. Research on managing groups and teams: Vol. 3. 205230. Greenwich, CT: JAI Press.
- Paul, S., Seetharaman, P., Samarah, I., & Mykytyn, P. P. 2004. Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams. Information & Management, 41: 303321.[CrossRef]
- Pauleen, D. J., & Yoong, P. 2001. Facilitating virtual team relationships via Internet and conventional communication channels. Internet Research, 11: 190202.
- Piccoli, G., & Ives, B. 2003. Trust and the unintended effects of behavior control in virtual teams. MIS Quarterly, 27: 365395.
- Poole, M. S., Holmes, M., & DeSanctis, G. 1991. Conflict management in a computer-supported meeting environment. Management Science, 37: 926953.
- Potter, R. E., & Balthazard, P. A. 2002. Understanding human interaction and performance in the virtual team. Journal of Information Technology Theory and Application, 4: 123.
- Ratcheva, V., & Vyakarnam, S. 2001. Exploring team formation processes in virtual partnerships. Integrated Manufacturing Systems, 12: 512523.[CrossRef]
- Riopelle, K., Gluesing, J. C., Alcordo, T. C., Baba, M., Britt, D., McKether, W., Monplaisir, L., Ratner, H. H., & Wagner, K. H. 2003. Context, task, and the evolution of technology use in global virtual teams. In C. B. Gibson & S. G. Cohen (Eds.), Virtual teams that work: Creating conditions for virtual team effectiveness: 239264. San Francisco: Jossey-Bass.
- Saphiere, D. M. H. 1996. Productive behaviors of global business teams. International Journal of Intercultural Relations, 20: 227259.
- Sarker, S., Valacich, J. S., & Sarker, S. 2003. Virtual team trust: Instrument development and validation in an IS educational environment. Information Resources Management Journal, 16: 3555.
- Savicki, V., Kelley, M., & Lingenfelter, D. 1996. Gender and group composition in small task groups using computer-mediated communication. Computers in Human Behavior, 12: 209224.[CrossRef]
- Schmidt, J. B., Montoya-Weiss, M. M., & Massey, A. P. 2001. New product development decision-making effectiveness: Comparing individuals, face-to-face teams, and virtual teams. Decision Sciences, 32: 575600.
- Shapiro, D. L., Furst, S. A., Spreitzer, G. M., & Von Glinow, M. A. 2002. Transnational teams in the electronic age: Are team identity and high performance at risk? Journal of Organizational Behavior, 23: 455467.[CrossRef][Web of Science]
- Sharifi, S., & Pawar, K. S. 2002. Virtually co-located product design teams: Sharing teaming experiences after the event? International Journal of Operations & Production Management, 22: 656679.[CrossRef]
- Shepherd, M. M., Briggs, R. O., Reinig, B. A., Yen, J., & Nunamaker, J. F., Jr. 1996. Invoking social comparison to improve electronic brainstorming: Beyond anonymity. Journal of Management Information Systems, 12: 155170.
- Short, J., Williams, E., & Christie, B. 1976. The social psychology of telecommunications. New York, NY: John Wiley.
- Siegel, J., Dubrovsky, V., Kiesler, S., & McGuire, T. 1986. Group processes in computer-mediated communication. Organizational Behavior and Human Decision Processes, 37: 157187.[CrossRef][Web of Science]
- Sole, D., & Edmondson, A. 2002. Situated knowledge and learning in dispersed teams. British Journal of Management, 13: 517534.
- Solomon, C. M. 2001. Managing virtual teams. Workforce, 80: 6064.
- Sosik, J. J., Avolio, B. J., & Kahai, S. S. 1998. Inspiring group creativity: Comparing anonymous and identified electronic brainstorming. Small Group Research, 29: 331.[Abstract]
- Spears, R., Lea, M., & Lee, S. 1990. De-individuation and group polarization in computer-mediated communication. British Journal of Social Psychology, 29: 121134.[Web of Science]
- Sproull, L., & Kiesler, S. 1986. Reducing social context cues: Electronic mail in organizational communication. Management Science, 32: 14921512.[Web of Science]
- Steiner, I. D. 1972. Group process and productivity. New York: Academic Press.
- Straus, S. G. 1996. Getting a clue: The effects of communication media and information distribution on participation and performance in computer-mediated and face-to-face groups. Small Group Research, 27: 115142.[Abstract]
- Straus, S. G., & McGrath, J. E. 1994. Does the medium matter: The interaction of task type and technology on group performance and member reactions. Journal of Applied Psychology, 79: 8797.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Suchan, J., & Hayzak, G. 2001. The communication characteristics of virtual teams: A case study. IEEE Transactions on Professional Communication, 44: 174186.[CrossRef]
- Tan, B. C. Y., Wei, K., Huang, W. W., & Ng, G. N. 2000. A dialogue technique to enhance electronic communication in virtual teams. IEEE Transactions on Professional Communication, 43: 153165.
- Tan, B. C. Y., Wei, K., Watson, R. T., Clapper, D. L., & McLean, E. R. 1998. Computer-mediated communication and majority influence: Assessing the impact in an individualistic and collectivistic culture. Management Science, 44: 12631278.
- Thompson, L. F., & Coovert, M. D. 2002. Steeping up to the challenge: A critical examination of face-to-face and computer-mediated team decision making. Group Dynamics, 6: 5264.[CrossRef]
- Tidwell, L. C., & Walther, J. B. 2002. Computer-mediated communication effects on disclosure, impressions, and interpersonal evaluations. Human Communication Research, 28: 317348.[CrossRef][Web of Science]
- Townsend, A. M., DeMarie, S. M., & Hendrickson, A. R. 1998. Virtual teams: Technology and the workplace of the future. Academy of Management Executive, 12: 1729.
- Tyran, K. L., Tyran, C. G., & Shepherd, M. 2003. Exploring emerging leadership in virtual teams. In C. B. Gibson & S. G. Cohen (Eds.), Virtual teams that work: Creating conditions for virtual team effectiveness: 183195. San Francisco: Jossey-Bass.
- Valacich, J. S., Dennis, A. R., & Connolly, T. 1994. Idea generation in computer-based groups: A new ending to an old story. Organizational Behavior and Human Decision Processes, 57: 448467.[CrossRef][Web of Science]
- Valacich, J. S., Dennis, A. R., & Nunamaker, J. F., Jr. 1992. Group size and anonymity effects on computer-mediated idea generation. Small Group Research, 23: 4973.[Abstract]
- Valacich, J. S., George, J. F., Nunamaker, J. F., Jr., & Vogel, D. R. 1994. Physical proximity effects on computermediated group idea generation. Small Group Research, 25: 83104.[Abstract]
- Valacich, J. S., & Schwenk, C. 1995. Devils advocacy and dialectical inquiry effects on face-to-face and computermediated group decision making. Organizational Behavior and Human Decision Processes, 63: 158173.[CrossRef]
- Walther, J. B. 1994. Anticipated ongoing interaction versus channel effects on relational communication in computer-mediated interaction. Human Communication Research, 20: 473501.[CrossRef][Web of Science]
- Walther, J. B. 1995. Relational aspects of computer-mediated communication: Experimental observations over time. Organization Science, 6: 186203.[Abstract/Free Full Text]
- Walther, J. B. 1997. Group and interpersonal effects in international computer-mediated collaboration. Human Communication Research, 23: 342369.[CrossRef][Web of Science]
- Walther, J. B., & Burgoon, J. K. 1992. Relational communication in computer-mediated interaction. Human Communication Research, 19: 5088.[CrossRef][Web of Science]
- Warkentin, M. E., & Beranek, P. M. 1999. Training to improve virtual team communication. Information Systems Journal, 9: 271289.[CrossRef]
- Warkentin, M. E., Sayeed, L., & Hightower, R. 1997. Virtual teams versus face-to-face teams: An exploratory study of a web-based conference system, 28: 975996.
- Weingart, L. R. 1997. How did they do that? The ways and means of studying group process. Research in Organizational Behavior, 19: 189239.[Web of Science]
- Weisband, S. 1992. Group discussion and first advocacy effects in computer-mediated and face-to-face decision making groups. Organizational Behavior and Human Decision Processes, 53: 352380.[CrossRef][Web of Science]
- Weisband, S., & Atwater, L. 1999. Evaluating self and others in electronic and face-to-face groups. Journal of Applied Psychology, 84: 632639.[CrossRef][Web of Science]
- Weisband, S., Schneider, S. K., & Connolly, T. 1995. Computer-mediated communication and social information: Status salience and status differences. Academy of Management Journal, 38: 11241151.[CrossRef][Web of Science]
- Workman, M., Kahnweiler, W., & Bommer, W. 2003. The effects of cognitive style and media richness on commitment to telework and virtual teams. Journal of Vocational Behavior, 63: 199219.[CrossRef][Web of Science]
- Yoo, Y., & Kanawattanachai, P. 2001. Developments of transactive memory systems and collective mind in virtual teams. International Journal of Organizational Analysis, 9: 187208.[CrossRef]
- Zack, M. H., & McKenney, J. L. 1995. Social context and interaction in ongoing computer-supported management groups. Organization Science, 6: 394422.[Abstract/Free Full Text]
- Zigurs, I. 2003. Leadership in virtual teams: Oxymoron or opportunity? Organizational Dynamics, 31: 339351.[CrossRef]
- Zigurs, I., Poole, M. S., & DeSanctis, G. L. 1988. A study of influence in computer-mediated group decision making. MIS Quarterly, 12: 625644.[CrossRef][Web of Science]
Journal of Management, Vol. 30, No. 6,
805-835 (2004)
DOI: 10.1016/j.jm.2004.05.002

CiteULike Complore Connotea Del.icio.us Digg Reddit Technorati Twitter What's this?
This article has been cited by other articles:

|
 |

|
 |
 
S. K. Johnson, K. Bettenhausen, and E. Gibbons
Realities of Working in Virtual Teams: Affective and Attitudinal Outcomes of Using Computer-Mediated Communication
Small Group Research,
December 1, 2009;
40(6):
623 - 649.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
J. Gibbs
Dialectics in a global software team: Negotiating tensions across time, space, and culture
Human Relations,
June 1, 2009;
62(6):
905 - 935.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
A. Zornoza, V. Orengo, and V. Penarroja
Relational capital in virtual teams: the role played by trust
Social Science Information,
June 1, 2009;
48(2):
257 - 281.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
J. M. Wilson, M. Boyer O'Leary, A. Metiu, and Q. R. Jett
Perceived Proximity in Virtual Work: Explaining the Paradox of Far-but-Close
Organization Studies,
July 1, 2008;
29(7):
979 - 1002.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
J. Mathieu, M. T. Maynard, T. Rapp, and L. Gilson
Team Effectiveness 1997-2007: A Review of Recent Advancements and a Glimpse Into the Future
Journal of Management,
June 1, 2008;
34(3):
410 - 476.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
C. D. Cramton, K. L. Orvis, and J. M. Wilson
Situation Invisibility and Attribution in Distributed Collaborations
Journal of Management,
August 1, 2007;
33(4):
525 - 546.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
S. L. Connaughton and M. Shuffler
Multinational and Multicultural Distributed Teams: A Review and Future Agenda
Small Group Research,
June 1, 2007;
38(3):
387 - 412.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
B. Sieben
Themed article: Doing research on emotion and virtual work: A compass to assist orientation
Human Relations,
April 1, 2007;
60(4):
561 - 580.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
P. Myers
Themed article: Sexed up intelligence or irresponsible reporting? The interplay of virtual communication and emotion in dispute sensemaking
Human Relations,
April 1, 2007;
60(4):
609 - 636.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
S. Z. Schiller and M. Mandviwalla
Virtual Team Research: An Analysis of Theory Use and a Framework for Theory Appropriation
Small Group Research,
February 1, 2007;
38(1):
12 - 59.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
A.-F. Rutkowski, C. Saunders, D. Vogel, and M. van Genuchten
"Is It Already 4 a.m. in Your Time Zone?": Focus Immersion and Temporal Dissociation in Virtual Teams
Small Group Research,
February 1, 2007;
38(1):
98 - 129.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
D. N. Clark and J. L. Gibb
Virtual Team Learning: An Introductory Study Team Exercise
Journal of Management Education,
December 1, 2006;
30(6):
765 - 787.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
C. S. Saunders and M. K. Ahuja
Are All Distributed Teams the Same? Differentiating Between Temporary and Ongoing Distributed Teams
Small Group Research,
December 1, 2006;
37(6):
662 - 700.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
B. L. Kirkman and J. E. Mathieu
The Dimensions and Antecedents of Team Virtuality
Journal of Management,
October 1, 2005;
31(5):
700 - 718.
[Abstract]
[PDF]
|
 |
|
|
|