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Journal of Management, Vol. 32, No. 4, 575-594 (2006)
DOI: 10.1177/0149206306289099

The Effects of Critical Team Member Assertiveness on Team Performance and Satisfaction

Matthew J. Pearsall

Eller College of Management, University of Arizona, P.O. Box 210108, Tucson, AZ 85721-0108; Tel.: 520-360-0081 mpearsal{at}email.arizona.edu

Aleksander P. J. Ellis

Eller College of Management, University of Arizona, P.O. Box 210108, Tucson, AZ 85721-0108

In an effort to extend theory and research linking personality to team effectiveness, this study used the workflow networks literature to investigate the effects of critical team member dispositional assertiveness on team performance and satisfaction. Results from 64 teams working on a command-and-control simulation indicated that critical team member dispositional assertiveness positively affected team performance and team satisfaction. Results also indicated that both of those effects were due to improvements in the team's transactive memory system.

Key Words: assertiveness • teams • transactive memory • criticality


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