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Doing the Job Well: An Investigation of Pro-Social Rule Breaking

Stern School of Business, New York University, 44 West 4th Street, New York, NY 10012, emorriso{at}stern.nyu.edu

This article introduces and explores the construct of pro-social rule breaking. Pro-social rule breaking is rooted in a desire to promote the welfare of the organization or one of its stakeholders. The first two studies used interview data to identify three primary types of pro-social rule breaking: rule breaking to perform one’s responsibilities more efficiently, rule breaking to help a subordinate or colleague, and rule breaking to provide good customer service. A third study used a scenario-based laboratory experiment. It found that the likelihood of pro-social rule breaking was positively related to job autonomy, coworker behavior, and risk-taking propensity.

Key Words: rule breaking • positive deviance • pro-social behavior • employee initiative • proactive behavior

Journal of Management, Vol. 32, No. 1, 5-28 (2006)
DOI: 10.1177/0149206305277790


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