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Journal of Management
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Exploring the Relationship Between a Multidimensional and Multifaceted Burnout Concept and Self-Rated Performance

Evangelia Demerouti

Department of Social & Organizational Psychology, Utrecht University, P.O. Box 80.140, 3508 TC Utrecht, the Netherlands, E.Demerouti{at}fss.uu.nl

Willem J. M. I. Verbeke

School of Economics, Erasmus University, Rotterdam, the Netherlands

Arnold B. Bakker

Department of Social and Organizational Psychology, Utrecht University, P.O. Box 80.140, 3508 TC Utrecht, the Netherlands

This study examines the relationship between burnout and performance among three samples of account managers. Using a multidimensional and multifaceted burnout instrument, the authors tried to uncover meaningful configurations based on the basic symptoms of burnout and the role members to whom these symptoms refer. Subsequently, the authors explored how the revealed burnout configurations are related to in-role and extra-role performance. Cluster analysis resulted in five burnout configurations, including the burned-out group, the non-burned-out group, and three moderately burned-out groups. As predicted, the burnout configurations performed differently.

Key Words: burnout • in-role performance • extra-role performance • self-regulation

Journal of Management, Vol. 31, No. 2, 186-209 (2005)
DOI: 10.1177/0149206304271602
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