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The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes

Department of Management, Haworth College of Business, Schneider Hall Room 3390, Western Michigan University, Kalamazoo, MI 49008, USA

Mark C. Johlke

Department of Management and Marketing, Cameron School of Business, University of North Carolina at Wilmington, 601 S. College Road, Wilmington, NC 28403-5920, USA

This study examines the impact of perceived organizational support (POS) on the relationship between boundary spanner role stressors (i.e., role conflict and role ambiguity) and both work attitudes (i.e., job satisfaction and intent to remain) and behavior (i.e., task performance). Results indicate that POS has strong effects on role ambiguity and role conflict, as well as job satisfaction and intent to remain. However, POS is not related to task performance in our sample. POS also has moderating effects on several role stress—outcome relations. The paper discusses the implication of these findings for managers, along with recommendations for future research.

Journal of Management, Vol. 29, No. 4, 569-588 (2003)
DOI: 10.1016/S0149-2063_03_00025-4


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