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Journal of Management
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Looking Fair or Being Fair: Remedial Voice Procedures in Nonunion Workplaces

Peter Feuille

University of Illinois

Denise R. Chachere

University of Illinois

We analyze the correlates and characteristics of grievance procedures covering nonunion employees in 19.5 private firms. These remedial voice procedures tend to exist in larger and completely nonunion firms that place a high value on their human resources. Although these procedures guarantee employees the right to file grievances and contain considerable procedural formality, most of them give management the lion S share of process control and decision control over employee complaints.

Journal of Management, Vol. 21, No. 1, 27-42 (1995)
DOI: 10.1177/014920639502100102
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 Journal of Applied Behavioral ScienceHome page
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Journal of Applied Behavioral Science, September 1, 2001; 37(3): 324 - 342.
[Abstract] [PDF]