Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Click here for more information

Click here for more information on Marketing Management

Sign In to gain access to subscriptions and/or personal tools.
Journal of Management
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in Web of Science
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Web of Science (1)
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Benson, P. G.
Right arrow Articles by Hall, S.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

The Impact of Rating Scale Format on Rater Accuracy: An Evaluation of the Mixed Standard Scale

Philip G. Benson

New Mexico State University

M. Ronald Buckley

University of Oklahoma

Sid Hall

University of Southern Indiana

Participants used either a behaviorally anchored rating scale format or a mixed standard scale format in evaluating seven dimensions of interviewer performance as exhibited in videotapes of eight different managers. Based on the correlation between observed ratings and a set of known true or target scores, overall accuracy scores were calculatedfor each subject. In Study 1, subjects (undergraduate students) who used behaviorally anchored rating scales were significantly more accurate than subjects who used mixed standard scales in overall rating accuracy. In Study 2, subjects (MBA students with a minimum of 2 years supervisory experience) who used behaviorally anchored rating scales were significantly more accurate than subjects who used mixed standard scales in overall rating accuracy. This suggests that use of the behaviorally anchored rating scaleformat results in more accurate ratings of performance than does use of the mixed standard scale format. Results are discussed in terms of implicationsfor methods used in rating the behavior of individuals, especially in performance appraisal of employees.

Journal of Management, Vol. 14, No. 3, 415-423 (1988)
DOI: 10.1177/014920638801400305
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
 Journal of Business CommunicationHome page
D. McGee Wanguri
A Review, an Integration, and a Critique of Cross-Disciplinary Research on Performance Appraisals, Evaluations, and Feedback: 1980-1990
Journal of Business Communication, July 1, 1995; 32(3): 267 - 293.
[Abstract] [PDF]