This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Similar articles in Web of Science Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Web of Science (41) Citing Articles via Google Scholar Citing Articles via Scopus Google Scholar Articles by Earley, P. C. Search for Related Content Social Bookmarking                         What's this?

Trust, Perceived Importance of Praise and Criticism, and Work Performance: An Examination of Feedback in the United States and England

University of Arizona

This article describes two studies which examined the usefulness of performance feedback in shaping American and English workers' behaviors. In thefirst study, an in-basket task was used to assess the importance of praise or criticism concerning work performance for 36 American and 36 English workers from a traditional, heavy-manufacturing industry in the United States and England. A second study was conducted (n = 86 for the U.S., n = 74 for England) to examine the relations among a worker's trust in a supervisor, perceived importance of praise and criticism, a worker's perceived amount of praise and criticism received, and performance. Results suggest that American and English workers valued and responded to praise and criticism differently, and that the influence of the feedback was partially mediated by a worker's trust in thefeedback source and perceived importance of the feedback.

Journal of Management, Vol. 12, No. 4, 457-473 (1986)
DOI: 10.1177/014920638601200402


CiteULike    Complore    Connotea    Del.icio.us    Digg    Reddit    Technorati    Twitter    What's this?

This article has been cited by other articles:

				G. F. Thomas, R. Zolin, and J. L. Hartman The Central Role of Communication in Developing Trust and Its Effect On Employee Involvement Journal of Business Communication, July 1, 2009; 46(3): 287 - 310. [Abstract] [PDF]

				V. Martinez-Tur and J. M. Peiro The trust episode in organizations: implications for private and public social capital Social Science Information, June 1, 2009; 48(2): 143 - 174. [Abstract] [PDF]

				K. T. Dirks and D. P. Skarlicki The Relationship Between Being Perceived as Trustworthy by Coworkers and Individual Performance{dagger} Journal of Management, February 1, 2009; 35(1): 136 - 157. [Abstract] [PDF]

				A. L. Sherwood and C. A. DePaolo Task and Relationship-Oriented Trust In Leaders Journal of Leadership and Organizational Studies, January 1, 2005; 12(2): 65 - 81. [Abstract] [PDF]

				J. K. Butler Jr. Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory Journal of Management, September 1, 1991; 17(3): 643 - 663. [Abstract] [PDF]

				D. A. Ricks, B. Toyne, and Z. Martinez Recent Developments in International Management Research Journal of Management, June 1, 1990; 16(2): 219 - 253. [Abstract] [PDF]