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First published on February 5, 2008
Journal of Management 2008, doi:10.1177/0149206307312511


Article

A Closer Look at Trust Between Managers and Subordinates: Understanding the Effects of Both Trusting and Being Trusted on Subordinate Outcomes

Holly H. Brower*, Scott W. Lester, M. Audrey Korsgaard, and Brian R. Dineen

* To whom correspondence should be addressed. E-mail: browerhh{at}wfu.edu.


   Abstract
Despite previous calls to examine trust from the perspectives of both the manager and subordinate, most studies have exclusively focused on trust in the manager. The authors propose that trust in the subordinate has unique consequences beyond trust in the manager. Furthermore, they propose joint effects of trust such that subordinate behavior and intentions are most favorable when there is high mutual trust. Findings reveal unique relationships of trust in manager and trust in subordinate on performance, organizational citizenship behavior (OCB), and intentions to quit. Furthermore, the interaction of trust in manager and trust in subordinate predicts individual-directed OCB in the hypothesized direction


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